Welcome to GA Telematics

Welcome to GA Telematics.

Follow the instructions below to install and activate your new device

Install your device

• Ensure your vehicle is in an outdoor location with good mobile phone signal and the engine is TURNED OFF

• Locate the OBD port in your vehicle using the graphic below (the location of the port will vary by vehicle make & model)

• Firmly plug in the device and wait at least 2 minutes whilst your device connection is verified (solid red light appears and then flashes after 2 minutes)

• Make at least one trip within 72 hours of installing your device and then continue to use your car normally

• Keep your device installed at all times

Activation

• Within 3 days you will receive a device activation message (SMS/email)

Help with your device

• If after 3 days you have not received an activation message or have received a device activation failed message you will be contacted by the Vodafone Customer Care team (or you can contact them at generalaccident.telematics@vodafone.com).

Service & Maintenance

• Please ensure your Telematics device is plugged in at all times - removal of your device at any time could result in a warning message and your policy being cancelled

• If your vehicle is scheduled for a repair, service or MOT at a garage please notify the Vodafone Customer Care team at generalaccident.telematics@vodafone.com prior to the appointment and your device is disconnected

• Download the GA Telematics app from the App Stores

• Please note - you will not be able to register in the App until 24 hours after your policy start date

• Have your GA Insurance policy number handy and the email address used to buy your policy

• Complete the registration process

• If you are unable to register in the App please check your policy number, email address, postcode & surname are correct

• For further help contact the GA Telematics team at help.generalaccident.com.

Warranty conditions

This product is guaranteed for 24 months from the date of purchase, validated by receipt or activation. The warranty will be null and void if the product has been subject to tampering, incorrect installation, damage caused by falling or transport, negligence and anything else not imputable to manufacturing defects. In the event of improper installation of the device, the manufacturer shall not be liable to compensate for damages:

• of any kind and direct or indirect;

• to things or to persons.

To benefit from warranty coverage, contact your insurer with adequate documentation showing the date of purchase. The manufacturer shall not be liable for any faults or malfunctions of the device and/or in the electrical system of the vehicle due to incorrect installation and/or to failure to comply with the indicated technical specific actions.

Safety Information

The device is designed and installed to ensure that the distance from vehicle occupants is greater than 0.2m in order to avoid exposure to electromagnetic fields

Insurance is arranged by Aviva UK Digital Limited trading as General Accident. Registered in England No. 09766150. Registered Office: St Helen's, 1 Undershaft, London EC3P 3DQ. Authorised and regulated by the Financial Conduct Authority.

Policies are underwritten and administered by Aviva Insurance Limited. Registered in Scotland, No. 2116. Registered Office: Pitheavlis, Perth PH2 0NH. Authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority.